FAQ

1. What are the features of Alec Apparel's trucker hats?

Our trucker hats feature premium fur and camo mesh, along with adjustable knobs for a secure fit.

2. Are Alec Apparel's trucker hats suitable for outdoor activities?

Yes, our trucker hats are perfect for outdoor activities due to their stylish design and comfortable fit.

3. How can I contact Alec Apparel for further assistance?

You can reach out to Alec Apparel for any questions or concerns at alecapparel2020@gmail.com or through the live chat box in the bottom right corner of our website.

4. How long does it take to process my order?

For pre-made items, we process orders within 1 business day.

5. How long will it take for my pre-made items to arrive?

You can expect your pre-made items to arrive within 3-5 business days.

6. Will I receive notifications about my order?

Yes, we will notify you via email or SMS once your order has been sent out. You will also receive a tracking number to keep track of your package.

7. What shipping methods are available?

You can choose from various shipping options during checkout.

8. What should I do to ensure accurate delivery?

Please make sure to provide an accurate shipping address to avoid any delivery issues.

9. What is your return policy for pre-made items?

Our standard return policy applies to pre-made items. Please refer to our website for more information.

10. How can I contact customer support?

If you have any questions or concerns, you can reach out to our customer support team at alecapparel2020@gmail.com or through the live chat box in the bottom right corner of the website.

11. How long does it take to ship international orders?

For international orders, please allow an additional 1-2 weeks for shipping.

12. What are the customs fees, taxes, and duties for international orders?

All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Please contact us if you have any questions regarding these fees.